If cloud videos in the Library are not playing, follow the steps below to troubleshoot the issue. These suggestions address the most common causes of playback problems and often resolve them quickly.
Step 1: Check your internet connection
Ensure that your device is connected to a stable and reliable internet connection.
- Open other websites or apps to confirm your connectivity.
- If the connection is weak or unstable, restart your router or contact your internet service provider.
Step 2: Update your app and device firmware
Ensure that both the Vico Nature app and your device’s firmware are updated to the latest version. Updates often include performance improvements and bug fixes that may resolve playback issues.
Step 3: Clear the app cache
Cached data may sometimes interfere with video playback.
- Go to User > About Vico Nature > Clear Cache.
- Restart the app after clearing the cache.
Step 4: Restart the app
Completely close the Vico Nature app, then relaunch it. This refreshes the system and often resolves temporary glitches.
Step 5: Reinstall the app
If the issue persists, uninstall the Vico Nature app, then reinstall the latest version from the App Store or Google Play. This ensures that you have the latest version installed with a clean setup.
Step 6: Verify your subscription status
Cloud video playback requires an active cloud storage subscription. Confirm that your subscription is active and linked to your account.