If your cloud recording ends while people, animals, or objects are still moving, the most common causes are network interruptions, motion detection settings, or camera positioning.
Why It Happens
Weak or Unstable Wi-Fi
Cloud recordings are uploaded in real time. Network instability or brief interruptions may cause the upload to time out, resulting in incomplete recordings.
Low Motion Detection Sensitivity
Small or slow movements may not be detected, causing the system to assume motion has ended.
Slow or Edge-of-Frame Movement
The PIR sensor may lose detection if motion is too slow or occurs at the very edge of the camera’s view.
Outdated Firmware or App
Older versions may cause inconsistent motion tracking or recording stability.
How to Fix It
- Check Wi-Fi Signal Strength
- In the app, confirm the camera shows Strong signal.
- Move the router closer or reduce interference.
- Increase Motion Detection Sensitivity
- Go to Camera Setting > Motion Detection > Detection Sensitivity and set it to High.
- Position the camera about 7 ft (2.1 m) high, angled 10-15° downward.
- Test Continuous Motion
- Walk steadily across the view for 30+ seconds and check the clip length.
- Update Firmware and App
- Install the latest versions from the app and app store.
- Compare With SD Card Recordings
- If SD card video is complete but cloud video is shorter, it’s likely a network upload issue.
- Send Feedback to Support
- Open the affected video, tap Send Feedback, and our team will review the motion detection and upload logs.
Tips for Best Results
- Keep the detection area clear and well lit.
- Use High sensitivity for critical monitoring.
- Paid plan users can disable Cool Down Time to avoid gaps in continuous activity.