This usually happens when the camera cannot properly read or recognize the SD card. Common causes include incorrect format, compatibility issues, or card damage.
Primary Causes
- SD card is not in FAT32 format (required).
- SD card compatibility issues.
- The formatting process was incomplete or corrupted.
- The SD card may be damaged over time.
Step-by-Step Solutions
1. Verify SD Card Compatibility
- Ensure capacity is 8GB to 128GB.
- Supports most branded SD cards (e.g., SanDisk).
- Avoid no-brand, fake, expanded, or read-only SD cards.
2. Format Through the App First
- Open the Vico Nature app.
- Go to "Camera Settings" → "SD Card Management" → "Format SD Card."
- Wait for the process to complete (may take several minutes).
⚠️ Note: Formatting erases all data on the card.
3. If App Formatting Fails or Gets Stuck at 99%
- Remove the SD card from the camera.
- Format to FAT32 on a computer first.
- Reinsert the card and format again in the app.
4. For Persistent Issues
- Try a different compatible SD card to rule out defects.
- Reboot the camera and reconnect it.
- Ensure the camera has sufficient battery power (blue indicator light).
- Test the SD card in other devices.
5. If the Problem Continues
- The SD card may be physically damaged and require replacement.
- Some cards may work in other devices, but are incompatible with the camera.
- Contact support if a compatible, properly formatted card still causes issues.