If you can watch live video but notice your camera isn’t recording motion, there are several common reasons and easy ways to fix it.
1. Live View Mode Prevents Recording
When you’re actively watching live video, the camera cannot detect motion or record videos at the same time. This is a technical limitation.
Solution:
- Exit live view by going back to the app’s home page.
- The camera will resume normal motion detection and recording.
2. Recording Storage Not Configured
Your camera needs a storage method to save recordings.
Solution:
- Cloud recording: Make sure the cloud service is active.
- Local recording: Insert a properly formatted microSD card (8GB-128GB, FAT32, brand-name cards like SanDisk).
3. Motion Detection Settings
Motion detection may be disabled, or the sensitivity is too low.
Solution:
- Go to "Camera Settings" → "Motion Detection."
- Make sure motion detection is enabled.
- Set sensitivity to "High" for better detection.
- Check that "Sleep Mode" is not accidentally on.
4. Network Connection Issues
Poor or unstable WiFi can cause your camera to stop recording, miss motion events, or fail to upload videos to the cloud.
Solution:
- Check the WiFi signal strength in the app (should show Strong).
- Make sure the camera is connected to the correct WiFi network.
- Restart your camera and router to refresh the connection.
5. Camera Position and Detection Range
Poor placement can affect motion detection.
Solution:
- Mount the camera about 7 feet high, angled 10–15° downward.
- Optimal detection range: 5–20 feet from the camera.
- Motion sensor works best for movement across the field of view, not directly toward or away.
- Avoid installing behind glass or windows if you are using a battery camera.
6. How to Test if Your Camera is Recording Properly
- Ensure you are not in live view mode.
- Walk or wave your hands in front of the camera.
- Look for the blue indicator light activation.
- Check the "Library" in the app for new recordings.
- If using an SD card, check "Library" → "SD Card."