If your camera isn’t able to scan the QR code during setup, try these steps:
Align Your Camera with the QR Code
Make sure the camera is pointing directly at the QR code on your phone’s screen so the entire code is visible.
Adjust the Distance
Hold the camera about 6-12 inches (15-30 cm) from your phone. Being too close or too far can make the code difficult to read.
Hold the Camera Steady
Keep the camera still for a few seconds to give it enough time to recognize the code.
Check Lighting and Brightness
Increase your phone’s screen brightness and avoid glare or reflections. This helps the QR code appear sharp and clear.
Clean the Lens and Screen
Gently wipe the camera lens and your phone’s screen to remove any smudges or dust that might interfere with scanning.
Additional Tips
- Try moving the camera slightly closer or farther away until you see confirmation.
- If you’re using a screen protector or your phone has an anti-glare coating, increase the brightness or tilt the screen slightly to improve readability.