If you’re experiencing issues with the Vico Nature app, a fresh reinstall can often help restore smooth performance. Follow the steps below based on your device type.
Before You Begin: Will Reinstalling the App Delete My Devices or Cloud Videos?
No. Reinstalling the Vico Nature app will not delete:
- Devices already bound to your account
- Cloud recordings
- Subscription information
Once you sign back in with the same Vico Nature account, your devices and cloud history will automatically reappear.
Important: Local data stored only on your phone—such as downloaded clips saved to your device’s album—will not be restored if deleted manually.
Reinstalling on iOS (iPhone/iPad)
-
Delete the app
- Press and hold the Vico Nature app icon.
- Tap Remove App → Delete App.
- Restart your device (recommended but optional).
-
Download the latest version
- Open the App Store.
- Search for Vico Nature.
- Tap Download.
-
Sign back in
- Use the same email you used previously.
- Your devices and cloud recordings will automatically restore.
Reinstalling on Android
-
Uninstall the old version
- Press and hold the app icon.
- Select Uninstall.
- Restart your device (recommended).
-
Install the latest version
- Open Google Play Store.
- Search for Vico Nature.
- Tap Install.
-
Sign back in
- Use your existing account.
- All devices and cloud videos will be restored.
If Your Devices Don’t Reappear After Reinstalling
If your devices do not show up after logging back in:
- Double-check that you signed in with the correct account email or phone number.
- Make sure you are connected to a stable network.
- If the issue continues, contact Vico Nature Support.