If you notice that features previously available in the app are suddenly missing or no longer working as expected, try the following steps to troubleshoot the issue.
Restart the App and Your Device
- Fully close and reopen the app
- Restart your phone to clear temporary glitches that may affect feature display
Check for App Updates
- Go to the App Store or Google Play
- Make sure you have the latest version of the app
- Install any available updates and reopen the app
Feature availability may change across versions, and using an outdated version may cause some features to disappear or stop working.
Sign Out and Sign Back In
- Sign out of your account from the app
- Close the app completely
- Sign back in and check if the missing feature has reappeared
Clear App Cache
- Go to User > About Vico Nature > Clear Cache
- On Android, you can also clear the cache from device settings under App > Storage
Check Internet Connection
Some features (such as cloud playback or device list updates) require a stable internet connection. Try switching networks or using mobile data to rule out connectivity issues.
Check Account Access Level
- If you're using a shared device, make sure you're signed in as the primary account owner
- Shared users may have limited access to certain features (e.g., device settings, subscription management)
Contact Support
If the feature is still missing, contact the support team and include:
- The feature or menu item that is missing
- A screenshot of what you see (if possible)
- Your device serial number, operating system version, and app version
- Whether the feature disappeared after an update or reinstall