This article explains what to expect when updating the firmware (OTA) on your camera. Firmware updates help improve performance, fix bugs, and add new features—but they don't always complete instantly. Depending on your network and device.
Typical Firmware Update Duration
- When everything works well, most updates complete in 1–3 minutes under stable network conditions.
- If there's a network issue, the update may timeout after 10 minutes.
What Affects the Update Time?
Network Conditions
- Wi-Fi Signal Strength: A weak signal is one of the most common causes of failure.
- Network Stability: Unstable connections can interrupt the download.
- Internet Speed: Slower internet leads to longer downloads.
Device Factors
- Battery Level: Make sure your camera is fully charged or connected to power. Updates may not start if the battery is low.
- Camera Model: Some models require larger update files.
- Current Firmware Version: Older versions may involve more data and take longer to update.
What Should You Do Before Updating?
To increase the chances of a smooth update:
- Charge the camera battery to at least 20%.
- Place the camera close to the Wi-Fi router.
- Check to confirm your camera and phone's Wi-Fi signal is strong.
Tips During the Update Process
- Stay on the same app page throughout the update.
- Don't close the app or switch to other apps.
- Don't power off or reset during the update.
While the firmware is updating, do not turn off or reset your camera. Interrupting the process can cause serious issues or make the device unresponsive.
- For battery-powered cameras: Make sure the battery is sufficiently charged or keep it connected to a power source.
- For plug-in cameras: Do not unplug the power cable during the update.
- Do not press the reset button under any circumstances while the update is in progress.
Let the update complete fully to avoid damaging the system or requiring support recovery.
In short, some users experience a quick update in just a few minutes, while others with weaker network conditions may need to adjust their connection and try several times before the update succeeds.