How to Stop Receiving Notifications Outside of Your Activity Zone

Why do I still get motion notifications for activity that occurs outside my designated activity zone?

This is a common issue with several possible causes and solutions:

Understanding Activity Zones:

Activity zones are designed so you only receive notifications when movement is detected within the designated zone. However, all movements (both inside and outside the zone) are still recorded and stored in your Library. If you're receiving notifications for activity outside your zone, this indicates a configuration or AI detection issue.

Common Causes and Solutions:

1. AI Detection Triggering False Notifications
   • Motion occurring outside the activity zone can still trigger recording, which will be uploaded to the cloud for AI analysis.
   • If the AI analysis objects occur both inside and outside the activity zone (for example, objects involving people, vehicles, or pets), a notification may be sent.
   • Solution: Disable specific AI classification occurring inside the activity zone, or adjust the size and boundaries of the activity zone.
2. Verify Activity Zone Setup
   • Ensure your activity zone is properly configured and covers only the area where you want notifications
   • Try deleting and recreating your activity zone
   • Restart your camera after making changes

To troubleshoot:

• Upload problem videos using the "Send Feedback" feature in your app, and contact us through the app so technical support can analyze the specific issue
• Check if you have a premium subscription (Activity Zone may be a paid feature)

How can I reduce excessive notifications from areas outside my activity zone?

If you're receiving hundreds of notifications daily from activity outside your zone:

1. Adjust AI Settings: Turn off unnecessary AI detection categories like "vehicle," "others," or specific behaviors
2. Increase Cool Down Time: Set a longer interval between consecutive motion detections
3. Use Sleep Mode: Schedule times when the camera won't send notifications
4. Disable Vehicle Mark Features: Turn off vehicle-specific notifications that may bypass activity zone settings