Need to access your Vico Nature account on a new phone? Follow the steps below to securely sign in and continue using your subscription and connected cameras without interruption.
How do I access my existing Vico Nature account on a new phone?
To log in to your Vico Nature account on a new phone, follow these simple steps:
- Download the Vico Nature app on your new phone from the App Store (iOS) or Google Play Store (Android)
- Open the app and select "Sign in" instead of creating a new account
- Enter your previous account information:
- Email address (the one you used to register your original account)
- Password
Once you log in with your existing credentials, your subscription and recorded data should automatically sync with your account, giving you access to all your previously connected cameras and settings.
What should I do if I can't remember my password?
If you've forgotten your password when trying to log in on your new phone:
- Open the Vico Nature app and tap "Sign in"
- Tap "Forgot password"
- Enter the email account you want to reset the password for
- A verification code will be sent to your account email
- Fill in the verification code within 15 minutes
- Set your new password and complete the login
What if I'm not receiving the verification code?
If you're not receiving verification codes:
- Check your email inbox and spam/junk folders
- Search for emails with the keyword "Reset your Vico Nature password"
- Ensure that the Vico Nature support email address: support@Vico Nature.io is not blocked in your email settings
- Try the verification process again, ensuring you complete it within the 15-minute time limit
Important Notes
- One device login: For security purposes, only one device can be logged into the same account at a time. If you log in on your new phone, you'll be automatically logged out from your old device.
- Account transfer: Your subscription and camera settings are tied to your account, so they will transfer when you log in on the new phone with the same credentials.
- No need to delete old account: You don't need to delete your account from the old phone, simply log in with your existing credentials on the new device.