If your camera stays awake past its scheduled sleep time, it may be due to a settings or scheduling issue. Use the steps below to check for common causes and fix the problem.
Check for common causes
Schedule Sleep is turned off
Your camera won’t enter sleep mode unless this setting is enabled.
How to check:
- Go to Settings > Motion Detection and make sure Schedule Sleep is turned on.
The schedule wasn’t saved
If you set a sleep period but didn’t tap Save in the upper-right corner, the schedule won’t be applied.
How to fix:
- Re-enter your preferred times and tap Save before leaving the page.
Sleep times are incorrect
Schedules that cross midnight (for example, 11:00 PM to 6:00 AM) may cause issues if start and end times are reversed or invalid.
How to fix:
- Check that the start and end times are in the correct order. If your schedule spans midnight, confirm the app accepts the range.
Overlapping schedules
Multiple schedules can conflict with one another.
How to fix:
- Delete all existing schedules and create a single simple schedule to test.
Network connection issues
If your camera is offline when the scheduled change occurs, it may not switch modes until the connection is restored.
How to fix:
- Check your Wi-Fi or mobile data signal, and make sure the camera is connected before the scheduled time.
Manual wake-up override
If you manually wake the camera during its scheduled sleep period, it will remain awake until the next scheduled cycle. This is normal behavior.
If the issue continues
- Restart your camera by powering it off and back on.
- Remove all schedules and create a single, simple test schedule.
- Reset the camera and set up sleep mode again.
- Check that your app and firmware are up to date.
- Contact Support if the problem persists.