What should I do if water gets inside my device?
If water has entered your device, take these immediate steps:
- Disconnect power immediately - Unplug your device from any power source to prevent further damage
- Place in a dry environment - Move the device to a dry, indoor location away from moisture
- Allow extended drying time - Let the device sit undisturbed for 1-2 days to allow internal moisture to evaporate
- Check for signs of damage - Look for symptoms like crackling sounds, blurry video, or the device not powering on properly
How can I tell if my device has water damage?
Common signs of water damage include:
- Crackling or distorted audio
- Blurry or unclear video feed
- The device is going offline frequently or is not staying connected
- Device not turning on or charging properly
- Visible moisture or condensation inside the camera lens housing
Even if your device is advertised as waterproof, water ingress can still occur due to seal failure or extreme weather conditions.
What should I do if the device still doesn't work after drying?
If your device continues to malfunction after the drying period, the water damage may be permanent. In this case:
- Option 1: Contact Us via the App: Open the Vico Nature app > User > Feedback
- Option 2: Contact the Seller Directly: Go to your order history and find the specific purchase > Select “Contact Seller” (or similar option) > Alternatively, check the user manual or support card in the box for the seller’s email or phone number