How to Fix White Light Not Working or Flickering on Your Cameras

What should I do if the white light on my security camera is not turning on when motion is detected?

If your camera's white light isn't activating during motion detection, follow these troubleshooting steps:

1. Check Flashlight Alarm Settings:
   • Open the app and tap the "Settings" icon
   • Navigate to "Alarm Settings"
   • Locate the "Flashlight Alarm" option and ensure it's turned on
   • The camera will automatically flash the white light when motion is detected once this feature is enabled
2. Verify Night Vision Settings:
   • Go to Camera Settings > Video Settings
   • Check if "Auto Night Vision" is enabled
   • If using Color Mode in night vision, the white light should activate when motion is detected. (Please note that Color Mode is only available on certain camera models. If you don't see this option in your settings, your device may not support it).
   • Try covering the camera lens with your hand for over 5 seconds; you should hear a soft clicking sound, and the white light should briefly turn on—this confirms the color night vision is working properly.
3. Test the White Light Manually in Live View:
   • Open the live view on the "Home" page
   • Tap the white light icon to manually turn on the light
   • If the white light does not turn on even when triggered manually, it's likely that the LED is faulty
4. Reset the Camera:
   • Ensure the camera is fully charged (blue light should be steady when powered on)
   • Locate the reset button (usually near the power button)
   • Press and hold the reset button for 5 seconds
   • The camera will restart automatically with a blue light and startup sound

Why does my camera's white light turn on randomly or when it shouldn't?

If your white light activates unexpectedly, this is usually related to motion detection and night vision settings:

1. Check Motion Detection Settings:
   • Verify that motion detection is properly configured
   • Review your alarm recording settings
   • Test by walking in front of the camera to confirm motion detection is working correctly
2. Adjust Night Vision Color Mode:
   • In Camera Settings > Video Settings, disable "Color Mode" under Auto Night Vision
   • Color mode automatically triggers the white light when motion is detected at night
   • Switch to Black & White Mode to prevent unwanted white light activation
3. Verify Manual Controls:
   • Check if someone accidentally turned on the white light during live streaming
   • The white light can be manually activated while watching the live feed
   • Ensure no shared accounts have access to your camera controls