What should I do if a squirrel has chewed through my camera's power cable?
If a squirrel has damaged your camera's power cable, follow these steps to contact for further help:
Option 1: Contact Us via the App
- Open the Vico Nature app
- Go to User > Feedback
Option 2: Contact the Seller Directly
- Go to your order history and find the specific purchase
- Select “Contact Seller” (or similar option)
- Alternatively, check the user manual or support card in the box for the seller’s email or phone number
Prevention for Future Incidents:
- Install squirrel guards or baffles around your camera setup
- Wrap cables with additional protective tape and metal shielding
- Consider relocating the camera to a less accessible area for squirrels
Can I repair the chewed cable myself?
Self-repair is generally not recommended, especially for power cables and solar panel connections. Most support teams advise against DIY repairs for safety reasons and because individual replacement cables are typically not available for purchase. Instead, contact the support team or the seller for further help.