Are the cameras waterproof?
Yes, the cameras are designed to be waterproof and should withstand normal rainy weather conditions without affecting their performance. However, proper installation and maintenance of seals is crucial for maintaining this protection.
How can I ensure my camera stays waterproof?
To maintain waterproof protection:
- Check rubber covers regularly - Ensure all rubber covers (such as those for the power button or charging port) are securely sealed
- Inspect for water ingress signs - Look for any visible signs of water entering the camera housing
- Verify proper closure - Make sure all seals and covers are properly closed after any maintenance
What should I do if water gets into my camera?
If you notice water inside your camera causing issues like:
- Blurry or foggy images
- Crackling sounds
- Offline connectivity problems
Take these steps:
- Bring the camera indoors immediately and place it in a dry environment
- Allow 1-2 days of drying time at room temperature to let moisture evaporate
- Gently clean the lens with a clean, dry microfiber cloth to remove external moisture
- Check all seals before reinstalling outdoors
What if my camera has water damage?
If water damage has occurred despite the waterproof design, this typically indicates a hardware defect or seal failure. Since water damage is considered a hardware issue rather than software, you should:
- Contact the seller directly from the order information for warranty claims
- Contact us from the app(User- Feedback)