Will my subscription benefits change after migrating from VicoHome to VicoNature?
No.
If you previously purchased a subscription in VicoHome, all your existing benefits and features will remain unchanged in VicoNature.
Simply sign in to VicoNature using your existing account credentials. There is no need to register again or purchase a new subscription.
Why can’t I see my VicoHome subscription in VicoNature? How can I manage or cancel it?
VicoHome and VicoNature are separate applications. Subscriptions purchased in VicoHome are not displayed in VicoNature.
To manage your subscription, please use one of the following methods.
In the VicoHome app: Go to User > Awareness > My Service > Manage to view or update your subscription
To cancel your subscription: Open the Manage Subscription page and select Cancel Subscription, then follow the on-screen instructions
If the cancel option is not available or an expiration notice is shown, the subscription has already been canceled.
You can also manage or cancel your subscription through your device’s system settings, such as the App Store or Google Play.
Why can’t I access some features in VicoNature, such as Bird Story or Nature Expert?
Certain features in VicoNature are newly introduced services and are not included in subscriptions purchased through VicoHome.
If you would like to use these features, you can upgrade your subscription within VicoNature to unlock the full experience.
Can I still use VicoHome?
Yes, but with some limitations.
After a certain period, VicoHome will no longer support any bird feeder-related features, including device access, live view, and playback.
To continue using your bird feeder, please download and use the VicoNature app.
VicoHome will continue to support security camera features as usual, without any impact.