The following factors may lead to foggy image/picture. Please check them one by one:
- Please make sure the protective film on the camera lens is removed.
- Please make sure the camera lens surface is clean, is not covered by any object, and is not scratched or worn out.
- When the camera's network connection is poor, the image quality may be affected. In SD mode, the image/picture is more blurred than in HD mode.
- To get a clearer "live image", you can tap the "full screen" icon in the bottom right corner of the live window > tap "SD" and change it to "HD".
- To get a clearer "playback/recording image", you can tap the "camera setting" icon > tap "Video Settings" > tap "Recording Resolution" > select "HD".
Please note that HD will use more network data (bandwidth) and will consume more battery power.
- If the camera falls from a height, the imaging components may get damaged. If the camera malfunctions due to a hardware issue, please contact the seller directly.