Setup & Share & Connection
- What can I do if the device is offline?
- How to add users or share your camera with another person?
- How to Improve Wi-Fi Connection
- If You See Error Code While Pairing Your Device
- About the QR Code on Your Device
- What should I do if the device reports an error?
Subscriptions & Awareness Services
- 4G Camera Unlimited Data Plan Guide
- VicoHome Awareness for Security Camera
- VicoHome Awareness for Bird Feeders
- Smart Push: Intelligent Notifications for Specific Movements
- Guide to Package Alerts
- Vehicle Mark Instructions
Recording & Storage
- Formatting a Micro SD Card for Your Camera
- How to Use a Micro SD Card for Backup Recordings
- Cloud Recording Stops While Motion Continues
- Manually Change Your Cloud Recording Duration
- Can I Access Recordings Deleted Before My Subscription Started?
- Does the Camera Record Motion During Live View?
App & Smart Home Support
- How to add Alexa Skills?
- How to Update the VicoHome App
- How to Reinstall the VicoHome App
- What Can VicoHome Do
- How to Disable or Hide the Vico Assistant in the App
- Why Can’t I Update My Camera Firmware
Battery & Power
- Troubleshooting: Camera Won’t Power On
- Why Isn’t My Camera Charging
- Why Battery Life May Be Shorter Than Expected
- Can the Camera Charge While in Sleep Mode
- Where to Find the Power Button on Your Device
- How Can I Tell If My Camera Is Charging
Motion Detection & Notifications
- Why are some movements missed?
- Why are there so many videos with no movements?
- How to resolve the issue of not receiving notifications?
- Why Doesn’t My Indoor Chime Ring When the Doorbell Is Pressed
- If You’re Not Hearing Notification Sounds from VicoHome
- Why Did Cloud Recording Stop While Motion Continued
Account & Security
- What to Do If You Didn’t Receive Your Verification Code
- How to Handle Expired Verification Codes in VicoHome
- How to Keep Your VicoHome Account Secure
- How to Sign Out of Your VicoHome Account Safely
- How to Log In to Your VicoHome Account on a New Phone
- How to Create a VicoHome Account
Live View & Video Quality
- Why can't I access the live stream?
- Why Is There a Bright White Spot on My Camera
- What to Do When You See "Network Seems Unstable, Please Retry" During Live View
- What to Do If Two-Way Audio Isn't Working During Live View
- What to Do If Your Camera Shows Strange Colors
- How to Fix Blurry or Foggy Camera Video After Rain or High Humidity
Device Controls & Features
- How to update WiFi？
- Common Reasons Why the Camera Cannot Connect to Wi-Fi
- How to update the Firmware
- How to Disable the Flashlight
- Understand Home, Away, and Disarmed Modes
- How to Enable or Disable MagicPix
Hardware Troubleshooting
- Should you take your feeder down in the winter?
- Camera Not Working – Full Diagnostic Steps
- How to Handle Water Damage in Your Camera
- How to Diagnose and Fix Unstable WiFi Connection Issues Caused by Antenna
- How to Fix White Light Not Working or Flickering on Your Cameras
- How to Check If the Infrared Light Is Functioning Properly on Your Camera
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- How to Reset CentralHub?
- Why Is My CentralHub Offline?
- What Should I Do If CentralHub & Camera Kit Pairing Fails?
- What Do the Different Colors of the Indicator Light on CentralHub Mean?
- Understanding the Buttons and Ports on CentralHub
- What Is the Maximum MicroSD Card Capacity Supported by CentralHub?