Setup & Share & Connection
- What can I do if the device is offline?
- How to add users or share your camera with another person?
- How to Improve Wi-Fi Connection
- Why Is My CentralHub Offline?
- What Should I Do If CentralHub & Camera Kit Pairing Fails?
- Can I Share CentralHub and Cameras with My Family?
Subscriptions & Awareness Services
- 4G Camera Unlimited Data Plan Guide
- VicoHome Awareness for Security Camera
- VicoHome Awareness for Bird Feeders
- Smart Push: Intelligent Notifications for Specific Movements
- Guide to Package Alerts
- Vehicle Mark Instructions
Recording & Storage
- Formatting a Micro SD Card for Your Camera
- How to view the cloud videos
- Why Isn’t My SD Card Recording?
- How to Delete Recordings from the SD Card
- What Is the Maximum MicroSD Card Capacity Supported by CentralHub?
- What Is Cross-Camera Tracking?
App & Smart Home Support
- How to add Alexa Skills?
- How to Update the VicoHome App
- How to Reinstall the VicoHome App
- What Can VicoHome Do
- How to Disable or Hide the Vico Assistant in the App
- Why Can’t I Update My Camera Firmware
Battery & Power
- Troubleshooting: Camera Won’t Power On
- Why Isn’t My Camera Charging
- Why Battery Life May Be Shorter Than Expected
- Can the Camera Charge While in Sleep Mode
- Where to Find the Power Button on Your Device
- How Can I Tell If My Camera Is Charging
Motion Detection & Notifications
- Why are some movements missed?
- Why are there so many videos with no movements?
- How to resolve the issue of not receiving notifications?
- How to enable motion detection?
- Why Doesn’t My Indoor Chime Ring When the Doorbell Is Pressed
- If You’re Not Hearing Notification Sounds from VicoHome
Account & Security
- How to Create a VicoHome Account
- What to Do If You Didn’t Receive Your Verification Code
- How to Handle Expired Verification Codes in VicoHome
- How to Keep Your VicoHome Account Secure
- How to Sign Out of Your VicoHome Account Safely
- How to Log In to Your VicoHome Account on a New Phone
Live View & Video Quality
- Why can't I access the live stream?
- Why Is There a Bright White Spot on My Camera
- What to Do When You See "Network Seems Unstable, Please Retry" During Live View
- What to Do If Two-Way Audio Isn't Working During Live View
- How to View 4 Camera Live Streams in Landscape Mode?
- What to Do If Your Camera Shows Strange Colors
Device Controls & Features
- Troubleshooting PTZ Camera Rotation or Control Issues
- How to update WiFi？
- How to update the Firmware
- How to Disable the Flashlight
- Understand Home, Away, and Disarmed Modes
- What Do the Different Colors of the Indicator Light on CentralHub Mean?
Hardware Troubleshooting
- What Should I Do If My Bird Feeder Camera Accessories Are Damaged?
- Camera Not Working – Full Diagnostic Steps
- How to Check If the Infrared Light Is Functioning Properly on Your Camera
- How to Detect and Prevent Bird Feeder Leaking Issues
- How to Locate the Power and Reset Button/Hole on Your Camera
- How to Reset CentralHub?