How to resolve the issue of not receiving notifications?

Notifications play a crucial role in keeping you informed about important events captured by your device through the App. If you're facing the issue of not receiving notifications, don't worry. This article will guide you through the necessary steps to troubleshoot and resolve the issue.

Allow Notifications Access for the App

To ensure you receive notifications, it's important to grant the necessary permissions to the App on your phone. Follow these steps:

For Android:

1. Open your phone's Settings.
2. Tap Apps or App Management.
3. Find and select the Vicohome App.
4. Tap Notifications.
5. Make sure notifications are enabled (e.g., "Allow notifications" is turned on).

For iOS:

1. Open your iPhone's Settings.
2. Scroll down and tap the Vicohome App.
3. Tap Notifications.
4. Make sure Allow Notifications is turned on.
5. Ensure Alerts, Sounds, and Badges are all enabled as needed.

Enable Motion Detection and Notification in the App

Proper configuration of motion detection and notification settings in the App is essential. Follow these steps:

1. Open the App and go to the Home page.
2. Tap the settings icon on the top right of the live window.
3. Ensure that Motion Detection is turned on.
4. Navigate to the Notification Settings page and ensure motion alerts are enabled.

Disable Do Not Disturb in the App

If the Do Not Disturb feature is active, you won't receive any alerts during that period.

To check and disable:

1. Open the App and go to the Home page.
2. Look at the area above the live window at the top of the page. If you see a bell icon counting down, it indicates that the Do Not Disturb feature is currently enabled.
3. Tap the countdown to disable it and resume notifications.

Keep Your Device and App Up To Date

Outdated software may affect notification performance.

Update the App:

• Go to the App Store (iOS) or Google Play Store (Android).
• Search for Vicohome.
• Tap Update if a new version is available.

Update Device Firmware:

1. In the App, go to the Home page.
2. Tap the Settings icon on the top right.
3. Tap the ">" (More Settings) icon.
4. Tap Firmware Update.
5. If an update is available, follow the prompts to install it.

Note: If your firmware is already up to date, you will see the message: "Firmware is already up to date."

Ensure a Stable Network Connection

Weak Wi-Fi or mobile data can delay or block notifications.

Tips:

• Ensure the camera has a strong and stable Wi-Fi signal.
• Make sure your phone also has a reliable internet connection.
• Avoid obstructions (walls, large furniture) that weaken Wi-Fi.

Optimize Phone Settings for Notifications

Android Phone Settings

1. Open your phone's Settings > Apps or App Management.
2. Find the Vicohome App.
3. Check that:
   • It's allowed to run in the background.
   • Battery optimization is turned off for the App.
   • Power-saving modes do not restrict it.

For iOS Devices:

1. Go to Settings > Focus.
2. Check if the Vicohome App is restricted in any active Focus Mode.
3. If it is, make sure notifications are allowed for that mode.

Clear App Cache & Reinstall the App

If the issue persists, consider clearing the app's cache. It can help resolve any temporary data issues that might be impacting notifications. Open the settings on your phone, find the App, and clear its cache.

If the issue persists, consider uninstalling and reinstalling the app. This can help resolve any software-related issues that might be affecting notifications.