How to Keep Your VicoHome Account Secure

Your VicoHome account contains important data—like your devices, footage, and settings—and we take your security seriously. Here are the best practices to help protect your account and prevent unauthorized access.

1. Use a Strong and Unique Password

   A strong password is your first line of defense.

   • Create a complex password that includes a mix of uppercase and lowercase letters, numbers, and special characters.
   • Avoid using passwords that are easy to guess, such as “123456” or your name.
   • Do not reuse passwords from other websites or services.

2. Enable Security Verification for New Devices

   To safeguard your account, VicoHome uses email verification when logging in from a new device.

   • Each time you attempt to log in on a device that hasn’t been used before, a one-time verification code will be sent to your registered email address.
   • Only after entering this code can access be granted.
   • This helps ensure that only you (or people you trust) can access your account.
   • Please note: the verification code is valid for 5 minutes.

3. Be Aware of Suspicious Activity

   It's important to stay informed about changes in your account.

   • If you receive verification codes or login alerts you didn’t request, it may be a sign someone else is trying to access your account.
   • Periodically review your camera settings to check for any unauthorized changes.
   • If something doesn’t look right, we recommend updating your password and contacting VicoHome Support.

4. Understand Single-Device Login Protection

   Your VicoHome account can only be logged into on one device at a time.

   • If you sign in on a new device, any active session on another device will be automatically signed out.
   • This security feature helps prevent simultaneous access from unauthorized users.
   • You’ll always know when a login occurs because your current session will be interrupted.

5. Share Access the Right Way

   Instead of sharing your account credentials, we recommend using the camera sharing feature.

   • This allows family members or trusted individuals to view devices without full access to your account.
   • Never share your login email or password with others, even if they’re close to you.

6. What to Do If You Suspect Unauthorized Access

   If you believe someone else may have accessed your account:

   • Immediately change your account password.
   • Check your device list and camera settings for any suspicious changes.
   • Contact VicoHome Support for help regaining full control and protecting your account.