If the two-way talk feature isn't functioning properly during live view, here are several steps to help you identify and fix the issue.
Make Sure You're Using It Correctly
- Open the app and tap the play icon (▷) to enter live view
- Press and hold the microphone icon to speak
- You'll see the audio bar fluctuate if your voice is being transmitted
- Release the button when you finish speaking
Check Audio Settings in the App
- Tap the camera Settings icon on the homepage
- Go to Audio Settings
- Make sure Live/Video Audio Recording is turned on
Check Phone and Device Conditions
- Make sure your phone volume is turned up and not muted
- Confirm your camera is powered on
- Make sure the camera's microphone and speaker are not covered or blocked
- Close and restart the app
- Restart your phone and test again
Reboot the Camera
- For battery-powered cameras: Use the included pin to gently press the P-hole (reset hole/P button/reset button) for 1–2 seconds.
- For plug-in cameras: Unplug the power adapter, wait a few seconds, and then plug it back in to reboot the device.