If you notice a very bright white spot or glare on your camera’s image, it may be caused by lighting conditions, lens contamination, or a technical issue inside the camera. Let’s go through a few steps to identify and resolve it.
Step 1: Clean the lens
Gently wipe the camera lens with a soft microfiber cloth.
- Make sure there are no water droplets, fingerprints, or dust.
- Avoid using paper towels or rough fabrics that may scratch the lens.
Even a small smudge can cause light to scatter and appear as a bright spot.
Step 2: Check your lighting environment
Bright light sources, such as sunlight or strong lamps, can create reflections or overexposure.
- Avoid pointing the camera directly toward light sources.
- Try adjusting the camera’s position or use a sunshade if available.
Step 3: Test with different scenes
Take a few test images in various lighting conditions.
- If the bright spot moves or disappears, it’s likely due to lighting or reflection.
- If the spot always appears in the same place, it may indicate a sensor issue.
Step 4: Contact VicoHome Support
If the issue persists after cleaning and testing:
- Please contact VicoHome Support for further assistance.
- Include a sample image and your device’s serial number so we can review the problem accurately.
Helpful tip
To prevent future image issues, keep your camera lens clean and store your device in a dry, dust-free environment.