This guide will help you understand how to use our 4G cameras with the SIM card and third-party SIM cards. Our goal is to ensure a smooth setup process for our valuable users.
Option 1: Using the Pre-installed SIM Card (Fastest, Recommended)
Our 4G cameras come with a SIM card that supports Verizon, AT&T, and T-Mobile networks. And our SIM card is designed to automatically connect to the best available network, providing you with optimal coverage and performance.
The camera comes with a pre-installed SIM card with initial data for setup. Power it on, and the camera will connect automatically. After setup, recharge the SIM card to maintain functionality.
Supported Countries and Carriers:
The list of SIM Card that is compatible with our 4G Camera:
County: US
4G Band: B2/B4/B5/B12/B13/B66
Carriers: Verizon, AT&T, and T-Mobile
Setup Process:
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Check the pre-installed SIM card if inserted into the SIM card slot on your 4G camera.
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Power on the camera. Try long-pressing the power button for 5 seconds.
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The camera will automatically connect to the strongest available network.
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Once connected, you can proceed with the camera setup in the app.
Option 2: Using your own SIM Card
If you prefer to use your own SIM card or third-party SIM card instead of the pre-installed one, here are the steps and considerations you need to follow. Ensure that the SIM card you use is compatible with your local network's frequency bands.
Option 2.1: Using Official Carrier SIM Cards: Verizon, AT&T, and T-Mobile
Many local official carrier SIM cards will work seamlessly with our 4G cameras. These include major carriers like Verizon, AT&T, and T-Mobile in the United States.
Setup Process:
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Insert the third-party SIM card into the SIM card slot on your 4G camera.
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Power on the camera. Try long-pressing the power button for 5 seconds.
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The camera will attempt to connect to the network automatically.
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Follow the prompts in the app to complete the setup.
Option 2.2: Using Less Common Third-Party SIM Cards (Manual APN Configuration)
Some third-party SIM cards may require manual configuration to connect to the network. This often involves entering the Access Point Name (APN) settings provided by your carrier.
Setup Process:
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Insert the third-party SIM card into the SIM card slot on your 4G camera.
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Power on the camera.
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If the camera does not connect automatically, you will need to enter the APN settings manually. Here’s a simplified path to manually configure the APN on your 4G camera if you are not using the pre-installed SIM card:
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APN Settings: If you see "SIM card can't connect to internet," click "APN Settings."
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Enter Details: On the "Set APN Information" page, input MCC, MNC, and APN provided by your carrier.
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Save: Click "Next" to save the settings and connect your camera to the network.
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Once the camera connects to the network, complete the setup process in the app.
Troubleshootings
Check SIM Card Status
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Ensure the SIM card is properly inserted into the camera’s SIM card slot.
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Verify that the SIM card is not physically damaged or dirty; if it is, try cleaning or replacing the SIM card.
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Contact your SIM card provider to confirm that your account is active and there are no outstanding payments or service disruptions.
Check Signal and Connection
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Ensure your own third-party SIM card provider supports the frequency bands of the camera.
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Try moving the camera to a location with better signal reception.
Verify APN Settings
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If using a third-party SIM card, ensure the APN (Access Point Name) settings are correctly configured. Refer to your provider's information for the correct APN settings.
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Double-check the APN details entered in the camera’s app.
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Contact your SIM card provider to verify that the APN settings are accurate.
Restart the Camera
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After completing the above checks, restart the camera and see if the issue is resolved.