If you're looking to cancel your subscription service, you can follow the steps to cancel your subscription. Please follow these guidelines based on the device you're using.
This guide will walk you through:
- How to Access and Manage Your Current Subscriptions
- Steps to Cancel Your Subscription Through the App
- Alternative Method: Cancel Through App Store or Google Play
- Frequently Asked Questions
How to Access and Manage Your Current Subscriptions
To view and manage your subscriptions, please follow these steps:
- Open the app.
- Tap on the "User" page, then select "Awareness" to navigate to the "My Service" page.
- On the "My Service" page, select "Manage" to go to the "Manage Subscription" page, where all your current subscriptions are listed.
Steps to Cancel Your Subscription Through the App
You can cancel your subscription directly through the app by following these steps:
- On the "Manage Subscription" page, tap "Cancel Subscription".
- Confirm your decision by selecting "Still Cancel".
- Choose a reason for the cancellation from the provided options.
- Tap "Submit and Cancel" to initiate the cancellation.
Important Note About Automatic Renewal
If you do not cancel your subscription at least 24 hours before the renewal time, the cancellation may fail, and your subscription might still renew automatically. Please make sure to complete the cancellation process more than 24 hours in advance to avoid being charged for the next billing cycle.
For iOS Users:
After you submit the cancellation in our app, you will be redirected to the App Store. Follow these steps to complete the cancellation:
- Tap on your profile icon at the top of the screen.
- Tap "Subscriptions".
- Select the subscription you want to cancel.
- Tap "Cancel Subscription" and confirm your choice to finalize the cancellation.
Renewal Info for iOS (Apple Pay or Credit/Debit Card)
If you do not cancel at least 24 hours before the renewal time, your subscription will automatically renew for one additional billing cycle.
Your selected payment method (credit/debit card or Apple Pay) will be charged automatically within 24 hours before the end of your current subscription period.
For Google Users:
The cancellation is initiated directly within our app. Please allow 1-2 minutes for the system to process your cancellation request. After performing the cancellation, please check the subscription status to confirm that the cancellation has been completed. Navigate to User > Awareness > My Service > Manage Subscriptions and ensure that the "Cancel Subscription" button is no longer displayed next to your subscription.
Renewal Info for Android (Credit/Debit Card)
If you do not cancel at least 24 hours in advance, the plan will renew automatically for the next billing cycle.
Your credit or debit card will be charged automatically within 24 hours before your subscription expires.
Alternative Method: Cancel Through App Store or Google Play
If you prefer, you can also cancel your subscription directly through App Store or Google Play:
iOS users (App Store):
- Open the "Settings" app on your iOS device, or click this link to manage your subscriptions directly through Apple: Manage Apple Subscriptions.
- Tap your Apple ID at the top of the screen.
- Select "Subscriptions" to see a list of all your current subscriptions.
- Find the subscription you wish to cancel and tap on it.
- Choose "Cancel Subscription" and confirm your decision to cancel.
It’s important to act before your next billing cycle if you do not wish to renew your subscription.
Android users (Google Play):
- Open the Google Play Store app, or visit this link to handle your subscriptions directly via Google Play: Manage Google Play Subscriptions.
- Ensure you're logged in with the correct Google account.
- Tap the menu icon (three horizontal lines), then choose "Subscriptions".
- Locate the subscription you intend to cancel and select it.
- Tap "Cancel Subscription" and follow the on-screen prompts to finalize the cancellation.
This process should also be completed before the end of the current billing period to avoid the next period’s charges.
Frequently Asked Questions
How can I confirm that my subscription has been successfully cancelled?
If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.
- In Our App: Navigate to User > Awareness > My Service > Manage Subscriptions.
- For iOS users (App Store): Go to Settings > [your name] > Subscriptions.
- For Android users (Google Play): Open the Google Play Store, and tap Menu > Subscriptions.
What happens after I cancel?
Once you cancel, your subscription will stop renewing at the end of your current billing cycle. You will continue to have access to all subscribed services until the end of that cycle.
What features will I lose after cancelling my subscription?
After you cancel your subscription, you will lose access to the premium features associated with it. These include extended cloud storage, Advanced Smart Push, Customized Activity Zones, and Longer Recording Length. These changes will take effect at the end of your current billing cycle, allowing you to continue using the features until then.
Will I still have access to the app's premium features after canceling my subscription?
If you cancel your automatic renewal subscription, your access to the app's premium features will remain active until the end of the current billing period. After that, the subscription will no longer be renewed, and your access to premium features will be discontinued. However, you will still be able to use the app's free features and content.