If you want to request a refund for your subscription, the process depends on how you made your purchase. Please follow the appropriate instructions below based on your payment method.
For iOS Users (Apple App Store):
- Visit Apple’s Report a Problem page.
- Sign in with the Apple ID used for the purchase.
- Select "I'd like to" → click Request a Refund.
- Choose a reason for your refund and click Next.
- Tap Report a Problem to complete the request.
Important Note: Refunds are processed and reviewed by Apple according to their refund policy.
For Android Users (Google Play):
- Visit Google Play's Refund Request Page.
- Sign in with the Google account used for the purchase.
- Make sure you're logged into the correct account.
- Find the subscription or order to refund and click Report a Problem.
- Select the reason that best fits your situation and submit the form.
Important Note: Refunds are processed and reviewed by Google according to their refund policy.
For Users Who Paid by Bank Card (Direct Card Payment):
If you subscribed using a bank card—including Apple Pay, credit card, or debit card—please note that the app does not support in-app refund requests for these payment methods. All such refund requests must be handled manually by our support team.
To request a refund, kindly contact our support team and provide the following order details:
- Navigate to Profile > Purchase Page > Order History
- Locate your subscription and share the Order Number
Once we verify the information, the refund amount will be returned to your original payment method, typically within 2–7 business days.
What Happens After Your Refund is Approved:
- A prorated refund will be issued based on the unused portion of your current subscription period.
- Your subscription will be deactivated immediately upon refund approval.
- Access to premium features will be discontinued, and no further charges will be incurred.
Frequently Asked Questions
Q: Can I request a refund directly through the app? A: No, refunds cannot be requested directly through the app. You need to follow the refund steps provided for Google Play or Apple App Store to submit a request.
Q: What if I don't see the subscription?
A: Make sure you're signed in with the same Apple/Google Play account used to make the purchase. If the issue persists, contact Apple or Google Play support.
Q: How long does a refund take?
A: Refunds typically take 5–10 business days to process, depending on the payment method.
Q: Can I get a refund after canceling the subscription?
A: No, canceling a subscription does not automatically generate a refund. You need to request a refund following the steps above.