If your account has multiple cameras but your subscription only covers a limited number of devices, you may need to manually transfer your subscription to a different device under your current plan. This applies to the Single Device Plan and Dual Devices Plan. Users on the Unlimited Devices Plan do not need to make any changes, as all devices under the same account are automatically covered.
Subscription Plan Overview
- Single Device Plan
Covers only one camera. You can manually switch which camera is covered at any time. - Dual Devices Plan
Covers two cameras. You can adjust which two devices are covered under your plan. - Unlimited Devices Plan
Covers all devices under the same account. No manual switching is required.
How to Transfer Subscription Between Devices
- Open the app and navigate to the User tab.
- Tap VicoHome Awareness, then select Manage Devices.
- Tap Edit in the upper-right corner.
- Locate the device you want to remove from subscription coverage. Press and hold the three horizontal lines icon next to it, then drag it to the Excluded Devices group.
- If the device has already been removed from your account, you may skip this step.
- Locate the device you want to activate under the subscription. Press and hold the three horizontal lines icon next to it, then drag it to the Available Devices group.
- Tap Done in the upper-right corner to save your changes.
Important Notes
- Subscriptions can only be transferred between devices under the same account.
- Cross-account subscription transfers are not supported.
- The number of devices you can assign depends on your subscription plan.