Your subscription experience may involve different types of payment platforms. Depending on whether you subscribed via the App Store, Google Play, or directly through a bank card, the steps to manage your payment method will vary.
Below, you'll find step-by-step guidance to update your card details or switch your default payment method.
iOS Purchase (Via App Store)
If you subscribed through the App Store using your Apple ID:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID name at the top.
- Tap Payment & Shipping. You may be asked to sign in with your Apple Account.
- If you need to update the billing information of an existing card, tap the payment method, then tap Edit.
- Enter your new billing information, then tap Done.
For full Apple support on managing payments, see Apple Support.
Android Purchase (Via Google Play)
If your subscription was purchased through Google Play:
- On your Android device, open the Google Play Store.
- Tap your profile icon and go to Payments & subscriptions > Subscriptions.
- Select the subscription you'd like to update.
- Tap Manage > Update.
- Follow the on-screen instructions to update your payment method.
Need more help? Visit Google Play support.
Bank Card Payment (with Credit/Debit Card in the App)
If you subscribed by entering a credit or debit card directly into the app, you can update the payment method within the app, not through Apple or Google.
Select a Card During a New Subscription
- Start a new subscription within the app.
- On the Select Payment Method screen, tap an existing card or choose Add a new card.
- Once you're in the payment method selection page, choose your preferred card.
- Tap Change Default Card to confirm.
- Your selected card will be used for this and all future purchases by default.
Change Card for an Existing Subscription
- Open the app.
- Tap the User icon in the bottom-right corner.
- Depending on your subscription type:
- For Wi-Fi cameras, tap Awareness.
- For 4G cameras, tap 4G Data Plan.
- Tap Manage, then tap Update.
- Select an existing card or tap Add a new card to enter new card details.
- Set the selected card as your new payment method.
Helpful Tips
- If your current card is declined or expired, your subscription may be interrupted.
- Always make sure your default card is up to date before your next billing cycle.