What is Awareness Protection?
Awareness Protection is our premium security service that provides 24/7 professional emergency response for your home. When you need help most, trained monitoring agents from our partner Noonlight work directly with local emergency services to ensure you get the assistance you need, when you need it.
Available exclusively in the United States, Awareness Protection combines the power of your smart home devices with human expertise to create a comprehensive safety solution for you and your loved ones.
What's Included in Your Plan
All Awareness Features
Your Awareness Protection plan includes everything from our standard Awareness service:
- Unlimited cloud storage for up to 60 days across all devices in your home
- Extended recording time up to 3 minutes per motion event
- Smart Push notifications with intelligent filtering
- Activity Zones: Customize which areas send push notifications
- No cooldown time: Record motion events without waiting periods between recordings
- Device Modes: Easily switch between Home, Away, and Disarmed security modes
24/7 Emergency Response Services
Tap to Dispatch via App
- Access emergency services instantly through the shield icon in your app
- One-touch connection to professional monitoring agents
- Agents coordinate with local police, fire, or medical services on your behalf
Auto Dispatch via Device
- You can enable this feature for your devices in Away Mode. Once enabled, your cameras can automatically request emergency services when they detect a person during Away Mode
- Person detection technology identifies when a person is detected, triggering emergency response only for person events
- Reduces false alarms while maintaining comprehensive protection
Practice Mode
- Test the emergency response system safely without dispatching actual services
- Familiarize yourself with the process before you need it
- Gain confidence in using your security features
Additional Benefits
Insurance Discount
- Many insurance providers offer discounts for professionally monitored security systems
- You can request an insurance certificate from the My Service page - Insurance certificate section
- You may share this certificate with your insurance company—whether for homeowners, renters, or other property coverage—to support a potential premium reduction
- Please note that while this certificate can assist in your request, neither VicoHome nor Noonlight can guarantee a rate adjustment
Professional Monitoring
- Trained agents from our partner Noonlight provide 24/7 monitoring services
- Noonlight agents coordinate with local emergency services when an alarm is triggered
- Personal information is only disclosed when necessary for emergency response purposes
During an Emergency
Whether you manually request help or your device automatically detects a concern, our the monitoring agents immediately begin a structured response process:
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Text Message Alert
- Agents from the monitoring center will first send text messages to you and your emergency contacts
- You can cancel the alarm directly through the text message if assistance is not needed
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Phone Call Verification
- If there's no response to text messages, agents will call you and your emergency contacts
- You can cancel the alarm during the phone call if assistance is not needed
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Emergency Dispatch
- If agents cannot reach you or your emergency contacts by phone, they will automatically contact local emergency services to dispatch appropriate help to your location
During this process, you can also cancel the alarm at any time through the VicoHome App.
Preventing False Alarms
We use advanced person detection technology and Away Mode restrictions to minimize unnecessary emergency calls. To further reduce false alarms, we recommend:
Optimal Camera Placement
- It's important to place your camera in an area that monitors entrances to your home
- Avoid pointing it toward passing cars or pedestrians to prevent false alarms
Stay Connected
- During the setup process, add the monitoring center's contact information to your phone's contacts to ensure you don't miss important calls
- You can also add monitoring center contacts from the My Service page - Add Monitoring Center to Contacts
Canceling Alarms
- Once an emergency is triggered, you can cancel the alarm through multiple methods:
- By responding to text messages from agents
- During phone calls with monitoring agents
- Directly through the app
Pricing and Availability
Awareness Protection is offered as a premium subscription service with flexible billing options to suit your needs. The service is designed to cover all compatible devices within your selected home, providing comprehensive protection for your entire household. For current pricing information and subscription options, please visit our app or contact our customer care team. We offer both monthly and annual billing plans, with annual subscriptions providing additional savings. Currently available to users in the United States only.