Can I Connect and View My Camera Through a VPN?
Sorry, you can't. VPN connections can interfere with your camera's performance and are not supported. For the best experience, please make sure to disable any VPN or proxy when using your camera.
If you're having trouble accessing the live view or experiencing connection issues, try the following steps:
- Turn Off VPN or Proxy: Disable any VPN or proxy settings on your phone. These can block communication between your phone and our camera servers, causing the app to malfunction.
- Restart Your Phone: Once you've turned off the VPN, restart your phone completely. This helps refresh your network settings and clears any cached connections that might cause conflicts.
- Test the Camera Connection: After restarting, open the app and check whether the live view is working properly.
- Check Mobile Data Access: If the issue persists on mobile data, check that your phone can access the internet normally. Weak signal or data limitations might prevent the camera from streaming properly.