How to Delete Your VicoHome Account

You can delete your VicoHome account directly from the app at any time. Follow the steps below to remove linked devices and complete the account deletion process.

Before You Start

To ensure a smooth experience, we recommend the following before deleting your account:

• Remove all cameras from your account
• Cancel any active VicoHome Awareness subscriptions

Step 1: Remove Your Devices

1. Open the VicoHome app
2. Go to the Camera Setting
3. Scroll to the bottom and tap Remove Camera
4. In the confirmation dialog, tap Delete

Repeat this step for each device linked to your account.

Step 2: Delete Your Account

1. Open the VicoHome app
2. Tap the User at the bottom
3. Tap your username (email address) at the top of the screen
4. Tap the “>” icon to access Account Settings
5. Select Delete Account
6. When prompted, enter your account password to verify your identity
7. Tap Next Step
8. Carefully read the Account Cancellation Notice, which includes:
   • Security confirmation
   • Device access changes
   • Data deletion notice
   • Manual subscription cancellation reminder
9. Check the box: “I have read and agree with all the above contents”
10. Tap Submit Deletion Request

Once submitted, you’ll be signed out and returned to the login/registration screen.

What Happens After Deletion?

• You’ll be signed out automatically
• All data linked to the account will be removed
• Device access will be revoked
• Any active subscriptions remain unless canceled manually

Important Reminders Before You Proceed

Before you submit your deletion request, please make sure that:

• You no longer need access to any connected devices
• All cameras have been removed from your account
• Any active VicoHome Awareness subscriptions have been canceled
• You understand that all data associated with your account will be permanently deleted and cannot be restored

This ensures your deletion request can be processed smoothly and without interruption.