If the app becomes stuck, lags, or stops responding to taps, try the steps below to restore normal function.
Restart Your Phone
Restarting your phone can clear background issues and memory overload that may be affecting the app's responsiveness.
Clear App Cache
Clearing cached data can help resolve temporary glitches.
On Android:
- Go to your phone's Settings
- Find the app in the app list
- Tap Storage
- Select Clear Cache
In the app:
- Go to User > About VicoHome > Clear Cache
Sign Out and Sign Back In
If the app opens but parts of it are frozen:
- Sign out of your account from the app
- Fully close the app
- Reopen it and sign back in
This helps if certain buttons or views are stuck or not updating.
Check for App Updates
Make sure you are using the latest version:
- Go to the App Store or Google Play
- Check for updates and install if available
- Reopen the app after updating
Check Storage and Background Apps
- Free up device storage if space is low
- Close other apps running in the background to free up system resources
Try a Different Network
If freezing occurs during live streaming or loading:
- Switch between Wi-Fi and mobile data
- Try again on a different network
Contact Support
If the app still freezes:
- Contact the support team with the following information:
- Your device model
- Operating system version
- App version
- When and where the app freezes