Why is there a delay in my camera's motion detection?
Motion detection delays can occur due to several factors, and here are the most common causes and solutions:
Network-Related Delays
The most common cause of motion detection delay is network connectivity issues. Poor WiFi signal or network congestion can cause delays between when motion is detected and when the recording begins or notifications are sent.
Solution: Restart your router and place the camera closer to your router to improve signal strength. Ensure both your camera and phone have stable network connections. If needed, consider adding a Wi-Fi range extender to enhance coverage and stability.
Firmware and App Updates
Recent firmware or app updates can sometimes introduce delays in motion detection performance. Some users report delays of 5-10 seconds in recording after motion is detected following updates.
Solution: If delays started after a recent update, monitor the performance for a few days. If issues persist, contact support with specific examples and timestamps of delayed recordings.
Live View Mode Interference
When you're viewing the camera's live feed, motion detection is temporarily disabled. This means no recording or notifications will occur during live viewing.
Solution: Exit live view mode to ensure motion detection functions properly. Return to the home page after viewing live feeds.
Cooldown Time Settings
The camera's cooldown time setting can create apparent delays between motion detections and recordings.
Solution: Disable the cooldown time by going to Camera Settings > Motion Detection > Recording Settings > disable "Cloud Cooldown Time."
Cloud Upload Timeouts
Delays can occur when videos are being uploaded to cloud storage, especially if there are connectivity issues.
Solution: Check your internet connection stability and ensure sufficient bandwidth for cloud uploads.
How can I test if my motion detection delay is resolved?
Perform a motion test by waving your hands or walking in front of the camera to trigger the PIR sensor. Check if the camera immediately records the movement and if the blue indicator light illuminates promptly. Note the exact time of your test and compare it with the recorded timestamp to measure any delay.