What should I do if sharing my camera with another person fails?
If you're experiencing issues sharing your camera with family members or other users, here are the most common causes and solutions:
Understanding Account Limitations
For privacy protection and account security, one account can only be logged into on one phone at a time. If the same account is used on multiple devices, it will force a logout on the first device when someone logs in on the second device.
Proper Sharing Process
Instead of sharing login credentials, use the camera sharing feature:
- Open the VicoHome app on your phone (the primary account holder)
- Follow the sharing guide at: How to add users or share your camera with another person?
- Generate a QR code through the app's sharing function
- Have the other person scan the QR code with their own VicoHome app
Troubleshooting QR Code Issues
If the QR code generates "unusable data" or doesn't work properly:
- Ensure both devices have the latest version of the VicoHome app
- Make sure the person receiving the share has their own VicoHome account
- Try generating a new QR code if the previous one fails
Why can't multiple people use the same login credentials?
The VicoHome system only allows one active session per account for security reasons. When someone logs in with the same credentials on a different device, it automatically logs out the previous session. This is why the proper sharing feature must be used instead of sharing login information.