You can easily check your active plan details, manage your subscription, or verify whether a specific camera is covered under a plan, all within the VicoHome app.
View and Manage Your Active Subscription
- Open the VicoHome app.
- Tap "User" at the bottom of the screen.
- Select "VicoHome Awareness" (for Wi-Fi cameras) or "4G Data Plan" (for 4G cameras).
- You’ll be directed to the "My Service" page. Here, you’ll see:
- Your active plan name
- The plan’s effective date
- "Supported Devices" included in the plan
Note: Please note that the interface may vary slightly depending on your subscription type. If you’re using a Single, Two, or Unlimited Device Plan, the layout you see in the screenshots may look a bit different. Please follow the interface as it appears in your current app.
- Tap "Manage" next to the plan name to open the "Manage Subscription" page. On this page, you can:
- View your Payment Method
- Check your Subscription Price
- Cancel Subscription if needed
Check If a Specific Camera Has an Active Plan
- In the VicoHome app, select the camera you’d like to check.
- Tap the "Camera Setting" icon next to the camera.
- Go to "Cloud Service".
- The "Cloud Service" page shows only paid plans, along with their expiration dates.
- To view your VicoHome Free Plan (if you’ve claimed it), tap "More" in the upper-right corner.
- You’ll see the Free Plan name and its expiration date.
Note: The Free Plan is available only after it has been successfully claimed. If you don’t see it, please verify whether the plan was redeemed.
Additional Information
- Each plan applies only to the devices listed under "Supported Devices".
- If you add a new camera, you may need to assign or upgrade your plan to include it.
- Subscription details, including payment history, are managed through the original purchase platform.
Managing your subscription and checking plan details takes just a few taps in the VicoHome app.