If you ever experience an issue with your VicoHome camera or simply need assistance, our technical support team is always ready to help. You can easily reach us through the VicoHome app by submitting a feedback ticket.
Step 1: Open the Feedback Page
- Launch the VicoHome app on your phone.
- Go to the "User" tab located in the bottom-right corner of the screen.
- Scroll all the way down and tap "Feedback".
- This will take you to the main Feedback page where you can view past tickets or create a new one.
Step 2: Create a New Ticket
- Tap the Add button in the upper-right corner.
- On the "Add new ticket" page, choose the "Question category" that best matches your issue.
- Select the Device SN (Serial Number) and tap "Confirm".
- If your device SN is not listed, tap "Skip" to continue.
Step 3: Describe Your Issue
Write a brief but clear description of the issue you’re experiencing. You can also upload pictures or screenshots to help our team better understand the situation.
Step 4: Submit and Confirm
When you’re ready, tap "Submit". A confirmation message will appear once your feedback is successfully sent. Our technical team will review your request and respond as soon as possible.
Tip
For faster support, include details such as your device model, firmware version, and any troubleshooting steps you’ve already tried.