Your camera recordings are motion-based, not strictly time-based. Even if you select 20 seconds or 3 minutes, the actual recording length depends on how long motion is detected.
1. How Motion-Based Recording Works
- The duration setting is the maximum, not a guarantee.
- Recording will stop automatically if motion stops for more than 5 seconds.
- This helps save battery life and storage space, so you’re not storing unnecessary footage.
2. Tips to Get Longer Recordings
Check Your Recording Settings:
- Open the VicoHome app and tap the "Camera Settings."
- Go to "Motion Detection" → "Recording Setting":
- Basic users: up to 20 seconds.
- Subscribers: up to 3 minutes.
Optimize Motion Detection:
- Make sure motion sensitivity is set appropriately.
- Position the camera to catch continuous movement rather than just brief passes.
- Remember: longer or sustained movement leads to longer recordings.
3. Check Camera Position and Detection Range
- Mount the camera about 7 feet high, angled 10–15° downward.
- Optimal detection range: 5–20 feet from the camera.
- Motion sensor works best for movement across the field of view, not directly toward or away.
- Avoid installing behind glass or windows if you are using a battery camera.
4. Other Recording Options
- SD Card Recording: Add a compatible SD card and set a longer duration for local video backup.
- Subscription Service: Upgrading allows up to 3 minutes per motion event.
5. Troubleshooting Persistent Issues
If recordings stop while motion is still happening:
- Check your network connection; poor WiFi can cause early termination.
- Restart the camera and router.
- Use the app's "Send Feedback" feature to report the issue.
- Provide screen recordings or screenshots of the issue to support for detailed analysis.