Why don’t my videos appear in the Library?
Videos may not show up in your Library for several different reasons. Here’s how to identify and fix each scenario:
1. Library Display Issues
Sometimes the problem is just with the app display or connection:
- Pull down on the video list in the "Library" page to refresh.
- Tap specific dates on the calendar to check recordings for that day.
- Make sure your camera is online – offline cameras cannot upload videos.
- Exit live view mode, as cameras cannot record while streaming live.
⚠️ This usually means recordings exist, but the app isn’t showing them correctly.
2. Motion Detection Settings
- Make sure "Motion Detection" is enabled in camera settings.
- Test by waving your hand in front of the camera and checking for the blue indicator light.
- Don’t test while in live view mode, because motion recording is disabled during live streaming.
⚠️ If motion isn’t being detected, the camera won’t record any video, even if it appears online.
3. Storage Limits Exceeded
- Free cloud accounts have a limit; older videos are automatically deleted when storage is full.
- If you see "cloud storage full" messages, older videos may have been removed.
⚠️ This happens when recordings existed but were deleted automatically due to storage limits.
4. SD Card Recording Problems
If you use an SD card for local storage:
- In the Library, tap SD Card (top right) and select your camera.
- Remove and reinsert the SD card, then restart the camera.
- Format the SD card in the app: "Camera Settings" → "SD Card Management" → "Format SD Card."
- Make sure the SD card is a legitimate brand (such as SanDisk), up to 128GB, and FAT32.
⚠️ Formatting the SD card will permanently erase ALL recordings and cannot be undone.
5. Accessing SD Card or Cloud Recordings
- To view recordings, go to the "Library" in the app and select either Cloud or SD Card.
- If you encounter video loading or playback errors, take a screenshot of the error.
- Note your camera’s serial number.
- Contact VicoHome Support with both the screenshot and the serial number.
⚠️ This applies to both SD card and cloud recordings—screenshots and serial numbers help support troubleshooting faster.