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Setup & Share & Connection

  • Why Can’t My Camera Connect After Scanning the QR Code?
  • How to Find Your Camera’s Serial Number
  • How to Find and Use the Admin QR Code
  • Device reports "WiFi password error"
  • Device reports "Cloud service connection fail"
  • Device reports "WiFi SSID not found"
  • Device reports "Authentication error"
  • Device reports "Retrieve IP timed out"
  • Can I Use the Same Account on More Than One Device?
  • How to Remove Users or Stop Sharing
  • What Shared Users Can and Cannot Do
  • Wi-Fi Network Compatibility with Your Camera
  • How to Identify 2.4GHz and 5GHz Wi-Fi Networks
  • If Your Camera Can’t Scan the QR Code
  • How to Create Separate 2.4GHz and 5GHz WiFi SSIDs on Your Router
  • Pairing Your Doorbell Camera with the Indoor Chime
  • Why Is This Device Not Available in My Region?
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